SOLUTIONS 
Service & Maintenance
Foresight’s service and maintenance solutions can also provide data-supported recommendations on future purchases, show customers how much inventory they are carrying, create better forecasts, and model future promotions and events.
Building a customer base means more than selling your product. Businesses succeed because of repeat customers, and most of us want to buy from companies that provide the very best in customer service.
Foresight Technologies allows you to collect, store, and aggregate data so you can incorporate key metrics into the core areas affecting your customer relationships. Using POS tracking and sales analysis, Foresight’s service and maintenance solutions can also provide data-supported recommendations on future purchases, show customers how much inventory they are carrying, create better forecasts, and model future promotions and events.
Using Foresight Technology solutions, your company is guaranteed to:
- Increase retail in-stock service levels or total service level
- Decrease lead times by customer or store
- Increase customer satisfaction
The supply check tools we offer to improve service and maintenance logistics include:
IPAM
IPAM is a pricing interface allowing you to create a pricing program for your customers from one to many. With IPAM, you can add various items for special pricing up to five levels based on quantity discounts. You can also adjust the back-end costs based on two different item classifications. There is an approval process where approvers will have to sign off before the pricing program is active, and this process can be set by item attribute as well as company department. Each IPAM can have one to many approvers, and once the IPAM is approved, the pricing is passed via nightly batch to the customer ERP system. IPAM also has the ability to renew previous IPAMs and generate pricing letters for the customer showing their pricing.
Intelligent Agents
Foresight supports a custom language (FES) that incorporates fundamentals of a generic structured language such as C or C++ and combines built-in definitions and constructs. The result is an extremely powerful scripting language that leverages all of the data available to the Foresight system (internal and external). The main purpose of FES is to write intelligent agents for Foresight clients. Foresight usually writes the agents using FES but the language is available to end-users as well.
Building an intelligent agent is a three step process. First we write queries to get the information we need. Then, we write a simple FES program to execute the query and load the query results into a dialog. Finally, we wrap this whole process into an agent so that users have single click access to this new functionality.
The real power of Foresight's intelligent agents is in the way it displays the results. We can easily fine tune the fuzzy rules in our agent to adjust the relative weighting/relevance of the over-selling condition vs. the low supply condition. It is this capability that allows for truly intuitive and meaningful results. Since Foresight has detailed information about sales history, open orders, inventories, purchases, production, customers and items, POS and external information, the possibilities for intelligent agents are virtually endless.
Download the complete Foresight Technologies Module Overview (PDF)